This is our policy
Astrad Occupational Therapy is committed to protecting your privacy and ensuring the confidentiality of your personal information. This policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Collection of Personal Information
We collect personal information that is necessary for our functions and activities. This may include:
- Names, addresses, and contact details
- Health information and medical history
- Information about your NDIS plan (if applicable)
- Appointment and service history
We collect this information directly from you, your authorized representatives, or from third parties with your consent.
Use and Disclosure of Personal Information
We use your personal information to:
- Provide occupational therapy services
- Communicate with you about your care
- Manage our business operations
- Comply with legal and regulatory obligations
We may disclose your information to:
- Healthcare providers involved in your care
- Your authorized representatives
- Government agencies (e.g., NDIS) as required
- Our service providers who assist us in operating our business
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes secure storage systems and staff training on privacy obligations.
Access and Correction
You have the right to access and correct your personal information held by us. To request access or make corrections, please contact us using the details provided below.
Complaints
If you have concerns about how we handle your personal information, please contact us. We will investigate and respond to your complaint within a reasonable timeframe.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on our website.
Contact Us
For privacy-related inquiries or complaints, please contact us at:
Email: [email protected]
Phone: 0455 024 344